Terms of Service

The service

BallPass is a monthly membership for borrowing quality, pressurized padel and tennis balls from BallPass locations. Balls are maintained and repressurized after they are returned.

Memberships and prices

BALLPASS 5: €6.90/month, includes 5 ball tube checkouts per billing period.

BALLPASS UNLIMITED: €9.90/month, includes unlimited ball tube checkouts during the paid membership.

Prices include VAT. Memberships are billed monthly in advance and renew automatically until you cancel.

Free trial

Both memberships include a 14-day free trial with a maximum of 5 ball tube checkouts in total during the trial – also with Unlimited.

A payment card is required to start the trial. After the trial, the membership continues at the price of your selected plan unless you cancel before the trial ends.

The free trial is intended once per person. If the trial is not available, for example because the card has already been used for another trial, we tell you before any charge and show the full price. A paid membership starts only if you confirm it separately.

You can choose to start the paid membership during the trial. The payment is then charged immediately and the billing period starts on the payment date.

Changing plans

During the trial you can switch plans free of charge.

Upgrading from BALLPASS 5 to Unlimited takes effect immediately: the full Unlimited monthly price is charged on the day of the upgrade and a new billing period starts then. Unused BALLPASS 5 time is not refunded.

Downgrading from Unlimited to BALLPASS 5 takes effect at the end of the paid billing period. Unused Unlimited time is not refunded. A scheduled change can be cancelled before it takes effect.

Cancellation

You can cancel at any time on your BallPass dashboard. The membership stays valid until the end of the current billing period or trial, and periods already paid are not refunded.

Failed payments

If a payment fails, the membership becomes past due and you cannot borrow ball tubes until the payment succeeds. We notify you by email, and you can update your card and retry the payment on your dashboard.

Borrowing and returning

You borrow by showing your personal, constantly refreshing QR code to the BallPass location staff. The QR code is personal and must not be shared.

You can have one ball tube at a time. A new tube can be borrowed once the previous one has been returned.

Return the ball tube to a BallPass location right after your game. We send a reminder if a tube has not been returned. A rental not returned within 24 hours is marked overdue.

Member responsibility

Handle the balls and tube with care and return them complete. Keep your account and password secure.

Misuse

BallPass may restrict or close an account in case of misuse, for example repeatedly unreturned rentals, using the QR code on behalf of another person, or attempts to use the free trial more than once.

BallPass locations and availability

BallPass operates at participating BallPass locations, whose opening hours are set by each location. The set of BallPass locations may change. We aim to keep the service available at all times but cannot guarantee uninterrupted operation or ball availability at every location at every moment.

Changes to these terms

We may update these terms. We will notify you of material changes in advance by email.

Contact

Questions about these terms or your membership: support@ballpass.fi.